Case Study: Quality Inn & Suites Seattle Center achieves soaring guest satisfaction with Thinix WiFi solution

Robust WiFi Update Restores Soaring Satisfaction Scores

Quality Inn & Suites Seattle Center was experiencing falling guest satisfaction due to unreliable complimentary WiFi—frequent dropped connections, slow landing pages, dead spots and inadequate guest support. To address this, they turned to Thinix and adopted a Thinix WiFi Network with Thinix GuestFirst™ Support (and FamilySafe™ filtering) to bring their property up to brand-standard wireless performance.

Thinix conducted a property assessment and deployed a cost‑effective TCO WiFi update — installing a new gateway, a managed network switch and 47 in‑room access points (plus GuestFirst support and FamilySafe filtering). After the May 2016 implementation by Thinix, guest WiFi reviews and satisfaction scores rose sharply, staff spent less time managing the network, the property enjoyed robust connectivity during peak periods, and the hotel was even selected as a candidate for 2017 hotel of the year.

Quality Inn & Suites Seattle Center

Tammie Burch

General Manager