Case Study: Northcott Hospitality achieves 24/7 Internet uptime and eliminates outages with Thinix RocketFailover Fusion

Robust backup Internet connections restore business uptime and customer satisfaction

Northcott Hospitality, owner and manager of 22 Perkins Restaurant & Bakery locations, was experiencing repeated Internet outages during peak hours that disrupted payment processing and customer service. Director of IT Andy Fellows engaged Thinix for a turnkey backup Internet solution, selecting Thinix’s RocketFailover Fusion to meet requirements for multi-location monitoring, national coverage, simple installation, and affordable data pooling.

Thinix deployed RocketFailover Fusion (completed early 2017), pre-configuring devices at all 22 locations and providing iStatus monitoring with ConnectionValidation™ for continuous testing and alerts. As a result, Thinix eliminated Internet downtime at Perkins sites, prevented several multi-day outages in the first months, and delivered seamless 24/7 automatic failover with centralized visibility—restoring transaction continuity and improving customer satisfaction.

Northcott Hospitality

Andy Fellows

Director of IT