Case Study: AmericInn by Wyndham boosts guest satisfaction to A+ with Thinix FamilySafe WiFi & Business Center PCs

Positioned For Peak Performance

AmericInn by Wyndham, a midsized U.S. hotel brand grown by Northcott Hospitality to more than 240 locations, faced inconsistent WiFi and business-center PC experiences that hurt guest perception and satisfaction. To standardize the guest experience and improve online ratings, AmericInn selected Thinix and its FamilySafe® WiFi and Thinix Business Center PCs as the brand-standard technologies.

Thinix delivered a cloud-managed solution featuring Extreme Networks 802.11ac in-room, hallway and meeting APs, Thinix-managed gateway controllers, higher AP density, fully managed secure PCs and 24/7 Thinix GuestFirst™ Support, producing faster, more reliable and secure connectivity. The Thinix deployment has driven measurable results — dozens of properties switched since spring 2016, AmericInn Winona averaged a 98.2% guest satisfaction rating after its April switch, AmericInn of Fairfield won a Voice of Customer High‑Speed Internet Access Award, and staff time spent managing networks was significantly reduced.

AmericInn

Andy Fellows

Corporate Director of IT