Case Study: Wyndsor Terrace Apartments achieves reliable, high-speed WiFi and restored resident satisfaction with Thinix

Large WiFi Upgrade Restores Resident Satisfaction For Wyndsor Terrace Apartments

Wyndsor Terrace Apartments, a five-building community in Ames, Iowa housing over 150 residents, was struggling with poor in-unit WiFi after an initial wired-plus-single-AP approach left tenants with slow speeds, dead zones, and frequent connectivity complaints. Owner Darrell Souhrada needed a cost-effective, scalable solution with proactive support, so Wyndsor Terrace turned to Thinix (including Thinix GuestFirst™ Support and managed gateway services) to deliver a reliable resident WiFi experience.

Thinix designed and deployed a higher-density in-room WiFi system—preconfigured and tested—using over 60 Extreme Networks 7502 in-room APs, Thinix managed gateway controllers, cloud management with automated updates/alerts, and 24/7 Thinix GuestFirst™ Support. The upgrade increased signal strength, reduced WiFi dead-zones across the five buildings, supported multi-device use and optional bandwidth upgrades, and generated numerous resident compliments and improved satisfaction for the property.

Wyndsor Terrace Apartments

Darrell Souhrada

Legacy Management