Case Study: Hyatt Regency Denver achieves higher guest satisfaction with Thinix Retrofit™ secure, cost-effective business center PCs

How Thinix Retrofit™ Program Helps Drive Guest Satisfaction With Industry-Leading Business Center PCs & Boarding Pass Print Stations

Hyatt Regency Denver, a Colorado Convention Center hotel, needed to refresh its guest‑use lobby PCs to be more secure, user‑friendly, and cost‑effective without disrupting guest service. Senior IT Manager Michael Parnell engaged Thinix and its Thinix Retrofit™ program (along with Thinix GuestFirst™ Support) to upgrade three existing business‑center PCs and deploy three new business‑center/boarding‑pass print stations.

Thinix remotely converted the existing machines to a secure Boarding Pass Print Station platform, supplied three new branded Business Center PCs, and completed deployment in hours with no guest interruption. The retrofitted PCs now operate twice as fast with faster reboot times, Hyatt has received zero complaints since the September upgrade, guests can print boarding passes from three Thinix stations, and Thinix GuestFirst™ Support provides ongoing patches, updates, and remote diagnostics—delivering measurable cost savings and higher guest satisfaction.

Hyatt Regency Denver

Michael Parnell

Senior IT Manager