Case Study: ISS Palvelut modernizes cleaner onboarding with ThingLink

ISS Palvelut speeds cleaner onboarding in 2 days with ThingLink

ISS Palvelut's CMS unit, responsible for cleaning and maintenance in the Joensuu region, faced a challenge with inefficient cleaner onboarding. Work instructions were scattered across documents, making it difficult for substitutes, multi-site cleaners, and employees with an immigrant background to ensure consistent service quality and work independently without customer intervention. They partnered with vendor ThingLink to modernize this process.

The solution involved using the ThingLink platform to create room-specific training packages. 360° images of key spaces were enriched with visual instructions and embedded official room cards, consolidating all information into an accessible, contextualized tool accessible via QR codes. This resulted in excellent feedback from cleaners, a visible improvement in room preparation for the customer, Business Joensuu, and benefits like faster updates, multilingual support, and increased resource efficiency for ISS.

ISS Palvelut