Case Study: Hidden Highland Retreats improves guest experience and staff training with ThingLink

Hidden Highland Retreats saves time and cuts errors with ThingLink 360 tours

Hidden Highland Retreats, a luxury holiday accommodation brand, faced challenges in helping potential guests visualize their heritage property layouts and in efficiently training their growing housekeeping staff. They turned to the vendor ThingLink to create immersive virtual tours to enhance their website and service experience.

Using ThingLink's platform to create 360-degree virtual tours, the team improved customer communication and provided detailed training resources. The solution saved time, cut down on errors for staff, and provided guests with a "virtual key box" for a stress-free arrival. ThingLink's tools also enabled cross-selling of on-site activities and products, contributing to a more positive guest experience and increasing the likelihood of repeat bookings.

Hidden Highland Retreats