Case Study: Nezasa scales customer insights and spots revenue risk with TheySaid

Nezasa economically scales digital customer growth with TheySaid

Nezasa, a leader in automated trip planning software, faced the challenge of scaling its customer insights to support rapid revenue growth. The company needed to move beyond relying on a small number of vocal clients to instead harness broad customer feedback, which would help strengthen relationships and guide company execution.

Using the TheySaid customer journey insights platform, Nezasa implemented a continuous listening strategy to identify churn risks and uncover upsell opportunities. This solution delivered immediate results, including the discovery of ten at-risk accounts and an 80x increase in response volume. TheySaid also helped achieve a 47% rate of detailed customer feedback, providing invaluable insights for the company's go-to-market strategy.

Nezasa

Alex Farmer

Chief Customer Officer