Case Study: Nezasa boosts retention and upsell revenue with TheySaid

Nezasa boosts customer-success qualified leads 5-10% with TheySaid

Nezasa, a travel technology company, faced the challenge of increasing revenue from its existing customer base. To better understand their clients and identify new revenue channels, they adopted the TheySaid platform.

By integrating TheySaid with their CRM, Nezasa achieved 10x higher survey response rates. This solution led to a 5-10% increase in customer-success qualified leads and a 1-3% increase in Net Revenue Retention, uncovering significant upsell and cross-sell opportunities. TheySaid was described as being ROI cash-positive almost instantaneously.

Nezasa