Case Study: HLB improves internal communications with an AI chatbot from TheTin

HLB handles hundreds of internal queries instantly with TheTin

The customer, HLB, a global network of independent professional services firms, faced a challenge in managing the exponential increase in repetitive employee queries that were diverting its central team from strategic priorities. The vendor, TheTin, was engaged to design an intelligent, scalable solution to handle these varied requests across multiple languages without constant manual updates.

TheTin implemented a Retrieval-Augmented Generation (RAG) solution on Microsoft Azure, which integrated Azure AI Search and OpenAI’s GPT-4o to retrieve information from company documents and generate accurate responses. This resulted in a significant reduction in management time spent on internal queries and enhanced access to information for HLB's global workforce, freeing leadership to focus on strategic initiatives and improving employee efficiency.

HLB