Case Study: AirPak reduces Enhanced Due Diligence by 60% with ThetaRay Customer Risk Assessment

AirPak reduces Enhanced Due Diligence by 60% with ThetaRay

AirPak, a cross-border payments company operating in Latin America, faced significant compliance challenges due to varying regulatory environments. Their customer risk assessment process was inefficient, generating a high volume of unnecessary Enhanced Due Diligence (EDD) cases, causing onboarding delays and creating excessive manual workload for analysts. To address this, AirPak turned to ThetaRay’s AI-powered Customer Risk Assessment platform.

By implementing ThetaRay's solution, AirPak automated customer profiling with dynamic risk updates. This led to a 60% reduction in total EDD case volume and a 40% decrease in manual analysis time per case. The more precise risk assessment also resulted in 30% less additional documentation being required for EDD, reducing operational load and improving the customer experience. ThetaRay’s platform provided AirPak with the agility to expand into new markets while strengthening trust with regulators.

AirPak