Case Study: Reeves Independent achieves automated Zoom supervision and reduced review time and storage costs with Theta Lake

Reeves Automates Zoom Video Conference Supervision For FCA Compliance

Reeves Independent, a UK-based independent financial adviser firm serving over 1,400 clients, adopted Zoom to maintain client engagement but faced FCA compliance challenges: rising cloud storage costs for recordings, no simple way to delete files after the required seven years, and time-consuming manual supervision. After evaluating several options, Reeves selected the Theta Lake Risk and Compliance Suite to address these issues.

Theta Lake was implemented quickly and natively integrated with Zoom and RingCentral, ingesting historical recordings and enabling automated risk detections that are pinpointed on the audio/video timeline. Theta Lake’s solution streamlined review workflows, cut supervision from hours to minutes (Reeves can review an hour-long Zoom call in 5–10 minutes and saved two hours on a two-hour phone call), reduced recording storage costs, and provided retention controls and alerting to improve compliance oversight.

Reeves Independent

Gareth Davies

Compliance Manager