Case Study: Team Global improves document access and customer service with Therefore™ by Therefore Corporation

Team Global, Specializing in Express Delivery with Therefore™

Team Global, a forwarder and international courier company at Heathrow airport, needed a better way to manage the large volume of transit and invoice paperwork generated by its time-critical delivery business. Before implementing Therefore Corporation’s Therefore™ solution, staff could take up to 30 minutes to locate shipment information in archives, slowing customer responses and administrative work.

Therefore Corporation implemented Therefore™ Capture Client to scan and archive dockets and invoices, with barcodes automatically indexing documents and security controls set for sensitive records. The result was faster access to information from employees’ desks, improved customer service, easier emailing of documents, reduced administrative effort, and better cost visibility; Team Global said Therefore™ was helping pay for itself through the time saved searching archived documentation.

Team Global

Keith

Team Global