Case Study: St. James’s Hospital enhances patient experience with Canon document management

St. James’s Hospital - Customer Case Study

St. James’s Hospital in Dublin, Ireland, one of Europe’s largest acute teaching hospitals, faced the challenge of managing huge volumes of paper records across Emergency, Social Work, Finance, and HR. Working with Therefore Corporation, the hospital needed a better document management and archiving approach that could integrate with its SAP ERP systems and existing departmental workflows.

Therefore Corporation implemented a document management and archiving solution that digitized, indexed, and securely stored files using unique tagging and fast retrieval. The result was a major improvement in efficiency: document retrieval dropped from minutes or even an hour to seconds, a two-day month-end checking process was eliminated, query resolution was cut from up to five days to about one day, and more than 315,000 SAP-related documents were stored digitally, reducing physical storage costs and improving the patient experience.

St. James’s Hospital

St. James’s Hospital