Case Study: Mencap improves care quality and efficiency with Therefore Corporation’s document management solution

Mencap - Customer Case Study

Mencap, the UK charity supporting people with learning disabilities, needed a modern, secure and user-friendly document management system for its shared service centre in Peterborough. Its HR team was struggling with extensive paper records, confusing workflows, limited management visibility, compliance issues and heavy manual administration, while an expensive legacy solution made the situation worse. Therefore Corporation worked with Mencap to address these document and process challenges.

Therefore Corporation implemented a new digital document management system (DMS) that created a single repository for paper and electronic files, introduced semi-automated workflows and gave managers full visibility of HR processes. The result was improved compliance, reduced manual admin, faster access to employee records and noticeable cost savings; Mencap also cut back on paper usage and expanded its workflows from 11 to more than 100.

Mencap

Dominic Picillo

Head