Case Study: Oregon Board of Licensed Social Workers streamlines licensing and improves decision-making with Thentia Cloud

How the Oregon Board of Licensed Social Workers elevated decision-making capabilities and streamlined licensing with Thentia Cloud

The Oregon Board of Licensed Social Workers (BLSW) faced significant risks and inefficiencies with its fragile, custom-built legacy licensing system that was highly dependent on a single developer. Seeking a stable, secure, and cloud-based alternative, the board needed a solution to manage online applications and renewals while providing self-service capabilities for its 7,500 licensees. This led them to partner with Thentia and implement Thentia Cloud.

Thentia provided a centralized, cloud-based platform that streamlined the entire licensing process. The implementation resulted in a 90% reduction in paper forms, a 100% elimination of check payments, and a 75% reduction in applications needing compliance review. Thentia Cloud's automation allowed staff to focus on higher-value regulatory work and dramatically improved the quality and consistency of the board's decision-making capabilities.

Oregon Board of Licensed Social Workers

Randy Harnisch

Executive Director