Case Study: Western New York Law Center boosts consumer and business law services with TheFormTool Doxserá

Western New York Law Center multiplies productivity 3-4x with TheFormTool

The Western New York Law Center, a nonprofit providing legal aid, faced the challenge of managing a high volume of consumer credit cases with limited resources. They needed a solution to ensure consistent, high-quality legal documents from both staff and volunteers, all while maximizing the value of every dollar. To address this, they turned to vendor TheFormTool and implemented its Doxserá product.

TheFormTool's Doxserá software automated the creation of customized legal correspondence and pleadings from an exhaustive library. This solution dramatically improved efficiency, with studies showing it multiplied productivity by 3-4 times over manual methods. It also streamlined client intake and attorney triage. The measurable impact was significant; the efforts of WNYLC and similar firms helped cut the total number of consumer credit cases and the rate of default judgments in New York by more than half. TheFormTool further supported their expansion into business law by donating software licenses and a library of business forms.

Western New York Law Center