Case Study: Western New York Law Center boosts legal service efficiency and business formation support with TheFormTool Doxserá

Western New York Law Center - Customer Case Study

The Western New York Law Center, an organization providing legal aid to disadvantaged consumers, faced the challenge of managing a massive caseload efficiently. With limited resources and a reliance on volunteers, they needed a powerful, affordable, and easy-to-use solution to ensure consistent, high-quality legal documents. They turned to the vendor TheFormTool and its product, Doxserá, to address this need.

TheFormTool's Doxserá software automated the creation of customized legal correspondence and pleadings from an exhaustive library, which significantly streamlined the Center's workflow. The solution made volunteer training quick and improved case intake and attorney triage through its disciplined questionnaire. The software multiplied productivity by 3-4 times, enabling the Center to assist over 1,800 consumers annually. This efficiency allowed them to expand their services proactively, using donated licenses and business forms from TheFormTool to help launch a new initiative assisting residents with business formation.

Western New York Law Center