Case Study: United Health Services reaches 6,000+ frontline employees in real time during COVID-19 with theEMPLOYEEapp

United Health Services Reaches Essential Healthcare Employees During Crisis

United Health Services (UHS), the largest private employer in the Greater Binghamton, N.Y., region with more than 60 locations and 6,000+ employees, faced the urgent challenge of keeping frontline and remote staff informed during the COVID-19 pandemic. After partnering with theEMPLOYEEapp in 2019, UHS relied on the mobile communications tool and its UHS Connection app to fill gaps where employees had no intranet access and policies were changing rapidly.

UHS used theEMPLOYEEapp-powered UHS Connection as a one-stop hub for clinical guidance, policy updates, HR information, leadership messages and videos, and community stories, enabling real-time reach to frontline, office, and at-home staff. The solution streamlined internal communications, reached all 6,000+ employees, and drove measurable engagement — including a 10x increase in post views — demonstrating theEMPLOYEEapp’s impact on crisis communication.

United Health Services

Steven Perlin

Communications Manager