Case Study: Excela Health boosts employee engagement and patient safety with theEMPLOYEEapp

Award-Winning Excela Mobile App Increases Engagement and Connectivity in Healthcare

Excela Health, a Pennsylvania healthcare system with more than 4,900 employees across 100+ locations, faced major internal-communications challenges: a highly disparate and largely non‑deskbound workforce (80% non‑deskbound), a multi‑generational staff, and ineffective physician communication. To address these issues, Excela Health selected theEMPLOYEEapp as its mobile communications solution.

theEMPLOYEEapp was rolled out as Excela’s mobile employee platform to boost engagement and connectivity, improving internal communication reach and strategic comms tactics. Measurable results included patient‑safety ratings rising to 94% (up from 75% in 2012), turnover at a YTD 11.5% versus a 13.5% goal, unit teamwork perceptions ranking in the top national quartile, and a Silver award for the app launch in the 34th Annual Healthcare Advertising Awards.

Excela Health