Case Study: AvMed (Florida non-profit health plan) achieves rapid mobile intranet adoption and immediate ROI with theEMPLOYEEapp

AvMed’s New Employee Communication App Demonstrates Immediate ROI

AvMed, a 50-year-old Florida non-profit health plan with 509 Associates, was relying on a hard-coded, desktop-only intranet (eZone) that required IT to manage content and left employees questioning accuracy and timeliness. AvMed engaged theEMPLOYEEapp to deliver a modern, mobile-first intranet—the Associate Resource Center (ARC)—that could be branded, managed by communications staff via a CMS, and accessed on both mobile and desktop.

theEMPLOYEEapp implemented ARC with features like a web app, mobile apps, an “Explore” content folder structure, News Feed, carousel pinning, and an employee directory, creating a hybrid repository and social hub. The result: 50% adoption in one week and 91% within six months, lower newsletter production costs by posting content in-app, more video-driven recognition, easier access to contracts and targeted reports, and higher employee engagement through ARC’s social features.

AvMed

Jaime Alfaro

Director, Marketing Communications