Case Study: Ardent Health Services achieves rapid frontline engagement and a safer COVID response with theEMPLOYEEapp

Ardent Health Services - Customer Case study

Ardent Health Services, a premier healthcare provider with 30 hospitals and over 26,000 employees, struggled to reach deskless frontline caregivers who don’t regularly access email or intranet channels. To close that gap—especially once COVID-19 hit—they implemented theEMPLOYEEapp in 2017 as a mobile-first internal communications channel to deliver timely, on- and off-shift updates.

theEMPLOYEEapp centralized rapid COVID communications, PPE and vaccine logistics, benefits and wellness resources, leadership recognition, and a daily health screening accessible from the app’s banner. The solution drove measurable impact: the daily assessment was used over 40,000 times, content production increased 14% in 2020 and 18% in 2021, and adoption in one market grew from 20% to 60% in a year—keeping Ardent’s frontline teams informed and supported.

Ardent Health Services

Amanda Armstrong

AVP of Talent Marketing