Case Study: Ardent Health Services boosts frontline communication with theEMPLOYEEapp

Ardent Health Services boosts frontline communication by 60% with theEMPLOYEEapp

Ardent Health Services, a healthcare provider with 26,000 employees, faced a significant challenge in reaching its deskless frontline workers, including nurses and physicians, with critical information. Traditional methods like email and newsletters were ineffective as staff rarely had time to check messages during shifts. This communication gap created risks for both staff and patient care. To address this, Ardent turned to theEMPLOYEEapp for a solution.

By implementing theEMPLOYEEapp, Ardent established a direct communication channel for its workforce. The solution was particularly vital during the COVID-19 pandemic for sharing daily updates, safety protocols, and wellness resources. The results were substantial, including a 60% boost in frontline communication in one market, where app adoption jumped from 20% to 60% in a year. The vendor, theEMPLOYEEapp, also enabled Ardent to increase its content production by 18% in 2021.

Ardent Health Services