Case Study: Yorkshire Air Ambulance saves lives faster with thebigword Telephone Interpreting

Yorkshire Air Ambulance - Customer Case Study

Yorkshire Air Ambulance Service NHS Trust (YAS) serves more than 5 million people across 6,000 square miles and handles around 800,000 urgent and emergency calls each year. Ahead of the Tour de France Grand Départ arriving in Yorkshire, YAS needed a language provider that could handle a sudden surge of foreign visitors and support emergency response under extreme time pressure. thebigword was brought in to help with this challenge.

thebigword delivered and implemented a 24/7 Telephone Interpreting service in just three weeks, training staff and providing guidance ahead of the event. The service connects emergency staff to linguists in more than 270 languages in under 30 seconds, helping YAS save seconds in critical situations and improve efficiency when millions of visitors arrived in the region.

Yorkshire Air Ambulance