Case Study: HSBC reduces translation turnaround time with thebigword

thebigword provides multiple language services on behalf of HSBC’s Staff training and eLearning division

HSBC partnered with thebigword to support its Staff training and eLearning division. Because of strict confidentiality requirements around financial documents, HSBC staff had limited ability to send and receive emails, making it difficult to request and receive translated documents and quickly localise content for global distribution.

thebigword implemented its WordSynk translation management system, giving HSBC a single platform to manage, track, and retrieve translation projects without email. The solution also supported multiple licences and in-country validation, helping ensure accurate localisation and consistent tone of voice. thebigword’s work translated over 4 million words in the last year and reduced translation project turnaround time by up to 80%.

HSBC