Case Study: Maximus achieves faster, cost-effective language support with thebigword

MAXIMUS UK - Customer Case Study

The customer, Maximus, a leading global provider of health and employment services, faced the challenge of delivering a complex and controversial UK Government contract that required a highly reliable and expert language services partner. They needed a safe pair of hands to provide translation and interpretation support for the sensitive Fit for Work scheme and selected thebigword as their language solutions provider.

thebigword implemented a complete end-to-end solution, integrating its technology into Maximus' systems and providing customized processes. This included telephone interpreting for immediate access to linguists and support for document translation and face-to-face meetings. The solution delivered an 85% saving on the cost of expert interpreters and translators while ensuring efficient and accurate communication for the scheme.

Health Management