Case Study: Lambeth Council achieves £100,000 savings and streamlined invoicing with thebigword

How a collaborative approach can save money on eLearñing localisation

Lambeth Council, serving more than 303,000 residents in inner London, needed to provide multilingual advice and support for hundreds of appointments each month. Relying on face-to-face interpreters created a major administrative and cost burden—about 4,000 invoices a year and more than 300 invoices monthly—and the council turned to thebigword for a more efficient solution, including its Telephone Interpreting System.

thebigword worked with Lambeth Council to consolidate billing into three monthly accounts and rolled out its Telephone Interpreting System so staff could access expert linguists in 250+ languages by phone. As a result, invoices dropped from hundreds to three per month, over half of interpretation needs are now handled by telephone, and the council has saved around £100,000, significantly reducing costs and administrative workload.

Lambeth Council