Case Study: Google achieves faster, higher-quality global translations with thebigword

Google - Customer Case Study

Google needed a quality assurance program for its global product and marketing translations, with exceptional linguistic quality and much faster turnaround times. To support the launch of products and services worldwide, Google turned to thebigword for help managing translation review across its multilingual content.

thebigword implemented a live arbitration model for over 20 Google products in 44 languages, creating continuous communication between translators and reviewers and managing Google’s translation quality across four vendors. Thebigword also sourced and trained reviewers to Google standards, built a training program compatible with Google’s LMS, and expanded capacity to meet rising demand; as a result, Google recognized thebigword as “Best LSP Vendor” for seven consecutive quarters and the workflow became automated and integrated.

Google