Case Study: Chelsea and Westminster NHS Hospital achieves £73,000 savings in nine months and improved patient interpreting with thebigword

Chelsea and Westminster NHS Hospital - Customer Case Study

Chelsea and Westminster NHS Hospital, a major London acute trust, needed reliable language support to communicate accurately with thousands of patients from diverse backgrounds while under growing budget pressure. They partnered with thebigword to provide specialist medical interpreting services — including trained NHS-experienced interpreters, telephone interpreting and emerging bedside/wireless headset solutions — to ensure nothing is lost in translation during critical care.

thebigword delivered an automated telephone interpreting service covering 250+ languages, supplied interpreters with a minimum of three years’ NHS experience, ran staff training and champion programmes, and trialled bedside and wireless interpreting technology. These changes drove behavioural shifts across the organisation and delivered measurable impact, saving Chelsea and Westminster NHS Hospital £73,000 in nine months, with thebigword continuing to develop further efficiencies.

Chelsea and Westminster NHS Hospital

Eva Dolezalova

Account Manager