Case Study: City Facilities Management improves intranet communication and collaboration with The Zen Agency

City Facilities Management streamlines intranet for 9,000 employees with The Zen Agency

City Facilities Management (CFM), a global facilities services leader with over 9,000 employees, faced challenges with its outdated and poorly adopted internal intranet. CFM approached The Zen Agency to redesign the platform into a scalable solution that would improve communication and collaboration across its dispersed workforce.

The Zen Agency designed and developed a new intranet on Umbraco, deployed on Microsoft Azure for security. The solution integrated with Active Directory and SharePoint, providing a central hub for tools, a job portal, and a collaborative forum. This resulted in significantly improved user adoption and engagement, giving CFM a flexible, secure platform built for future growth.

City Facilities Management (cfm)