Case Study: Integrity Billing reduces verification time with The Smyth Group's custom web app

Integrity Billing reduces VOB time by 36% with The Smyth Group

Integrity Billing, an insurance benefits verification service for healthcare providers, needed to streamline its notoriously complex and time-consuming process for confirming patient insurance coverage. They partnered with The Smyth Group for SaaS development to build a custom web application that would speed up verifications and reduce errors.

The Smyth Group developed a secure, web-based portal powered by integrated APIs and streamlined information architecture. The solution included two tiers: InstantVOB for instant, limited information and iBot for more detailed results. This custom software reduced average verification time by 36%, decreased client admin work by 49.1%, and nearly eliminated human error with a 92% decrease. The app also won two VEGA Digital Awards and significantly increased the number of verifications Integrity Billing could perform.

Integrity Billing