Case Study: Coastal Home Care improves risk detection and care management with The Lookout Way

Coastal Home Care - Customer Case Study

Coastal Home Care, a provider of home care packages and aged care services, faced challenges with its partially electronic system for tracking client well-being. Relying on phone calls and text messages from support workers, their previous process was inefficient and carried the risk of missing critical client information. The lack of a digital risk algorithm and the difficulty of sorting through paper records created operational hurdles for care managers.

By implementing The Lookout Way's platform, the agency gained a centralized digital system for care management. Key features like the risk algorithm, digital notebook, and ticket system allowed care managers to identify client risks faster, store all documents in one searchable location, and ensure continuity of care. The Lookout Way solution streamlined their processes, significantly reduced paper use, and ultimately led to a safer standard of care for their clients.

Coastal Home Care

Jacqui Edwards

Care Manager