Case Study: CO.AS.IT achieves full compliance and smoother care workflows with The Lookout Way

CO.AS.IT - Customer Case Study

CO.AS.IT, a home care provider for the Italian-Australian community, faced challenges with a slow and cumbersome legacy CRM system. An audit from the Aged Care Commission forced them to fast-track their digital transformation, requiring a modern solution from a vendor like The Lookout Way to improve clinical oversight, record keeping, and compliance.

Implementing The Lookout Way's software provided the necessary tools and support for a swift transition, achieving full system adoption within nine months. The results were significant, with CO.AS.IT receiving a full compliance rating in their subsequent audit. The vendor's Australian base and responsive support were key to helping the organization efficiently meet industry reforms and improve workflows.

CO.AS.IT

Stefan Pasqua

Home Care Manager