Case Study: a national law firm achieves 96% automated client emails with The Forte Marketing Group’s empathetic AI

a national law firm automates 96% of client emails with The Forte Marketing Group

The Forte Marketing Group implemented a Generative AI solution for a national law firm that was struggling with high-volume, repetitive client emails. The firm faced challenges with slow response times, inconsistent communication, high clerical costs, and scalability issues, which were undermining client trust.

Forte's solution automated empathetic and accurate email replies with compliance safeguards. The results delivered by The Forte Marketing Group included answering 99.9% of emails in under five minutes, saving $1.8 million annually in staff costs, and generating a path to $1–5 million in incremental revenue through improved client retention. Only 4% of emails required escalation to staff.