Case Study: Winthrop-University Hospital reduces coding delays and denied claims with Craneware Supplies Assistant

Winthrop University Hospital - Customer Case Study

Winthrop-University Hospital, a 591-bed university-affiliated medical center in Bethpage, NY, needed a better way to manage the growing volume of high-cost supplies and devices. Inefficient manual supply coding searches made it difficult to add items to the item master and chargemaster, delaying reimbursement and causing bills to be held while staff waited for coding information. The hospital worked with The Craneware Group and used Craneware Supplies Assistant.

The Craneware Group automated supply charge research with Supplies Assistant, giving Winthrop-University Hospital quick access to updated HCPCS, UNSPSC, manufacturer, description, and catalog ID data in a single screen. The solution also let staff submit new-item requests to Craneware experts for fast resolution. As a result, the hospital dramatically reduced time spent on coding searches from hours to less than 10 seconds per lookup, while also reducing denied claims and improving coding accuracy and compliance.

Winthrop University Hospital

Shivam Sohan

Analyst-Patient Financial Services