Case Study: UMC Health System doubles revenue integrity gains with The Craneware Group’s Chargemaster Toolkit

UMC Health System - Customer Case Study

UMC Health System, a 413-bed teaching hospital and Level 1 trauma center, faced significant revenue loss due to incomplete charge capture and inefficient manual workflows. To address this, they partnered with The Craneware Group and implemented the Chargemaster Toolkit to automate chargemaster maintenance and improve compliance.

The solution from The Craneware Group automated the chargemaster process, streamlining workflows and ensuring accurate, complete charge capture. The measurable results were substantial, with the Revenue Integrity Department doubling its gross revenue from $15 million to $30 million in the first year and recovering over $1 million in the Emergency department alone. This elevated revenue level has been sustained, minimizing compliance risk and increasing operational efficiency.

UMC Health System

Micky Allen

Director of Revenue Integrity