Case Study: Southampton Hospital increases cash collected and net revenue with The Craneware Group

Southampton Hospital - Customer Case Study

Southampton Hospital, a 125-bed community hospital, faced significant revenue cycle challenges including an impending retirement of their chargemaster coordinator and difficulty identifying where to begin improvements. They turned to The Craneware Group for assistance, utilizing their Chargemaster Toolkit, consulting services, and Online Reference Toolkit.

The Craneware Group implemented a comprehensive solution that included outsourcing key revenue cycle positions and automating the chargemaster. This resulted in $9 million in additional net revenue, a 98% reduction in items with deleted codes, and annual savings of $10,000 on reference materials, dramatically improving the hospital's revenue cycle efficiency and financial performance.

Southampton Hospital

Chris Schultheis

Chief Financial Officer