Case Study: Firelands Regional Medical Center Identifies $2M in Revenue with Craneware Pharmacy ChargeLink

Firelands Regional Medical Center - Customer Case Study

Firelands Regional Medical Center, a not-for-profit hospital, faced challenges with an outdated chargemaster and a lack of integration between its pharmacy and revenue cycle departments. This led to inaccurate drug charges, pricing based on old costs, and missed revenue opportunities. To address this, they turned to The Craneware Group and implemented its Pharmacy ChargeLink solution.

The Craneware solution provided the tools to validate data, reconcile purchases, and update pricing based on actual costs. This identified $850,000 in net revenue from a cost-to-charge review and a total of $2 million in net uncaptured revenue over 18 months. The Craneware software also improved compliance, streamlined operations, and fostered better cross-departmental collaboration, leading to significant financial gains and increased patient satisfaction.

Firelands Regional Medical Center

Tracey Moyer

Pharmacy Analyst and Buyer