Case Study: Billings Clinic improves pharmacy revenue integrity with Craneware Pharmacy ChargeLink

Billings Clinic - Customer Case Study

Billings Clinic, a not-for-profit integrated healthcare system in Montana, faced significant challenges with pharmacy revenue integrity. Disconnects between drug purchasing data and their billing systems led to potential compliance issues and revenue loss. To address this, they partnered with The Craneware Group to implement the Pharmacy ChargeLink solution, aiming to link pharmacy spend with their financial systems and improve charge capture.

The Craneware solution provided a strategic approach and the technology to integrate pharmacy data, validate it, and establish new governance workflows. This enabled Billings Clinic to significantly improve coding efficiency, pricing transparency, and compliance. The results included a major reduction in the time needed for data analysis, saving their pharmacy director five to ten hours per week, and proactively minimizing compliance risk to ensure proper reimbursement.

Billings Clinic

Jennifer Carmody

Director of Reimbursement Services