Case Study: University of Adelaide achieves 66% offer-holder acceptance rate with The Ambassador Platform

University of Adelaide - Customer Case Study

The University of Adelaide, a large Australian university, sought to improve conversion rates for its international offer-holders. The challenge was to ease the significant decision of moving overseas by providing these prospective students with authentic insights into campus life. To achieve this, the university partnered with The Ambassador Platform to leverage its peer-to-peer connection tools.

The solution involved using The Ambassador Platform's Feed and chat features to connect over 400 prospects with current student ambassadors. This strategy resulted in a 66% acceptance rate for offer-holders who engaged with the platform and facilitated 12,000 messages exchanged. The success led to the program's expansion to domestic recruitment and recognition for the team's customer service.

University of Adelaide

Dan Powell

Customer Experience Manager