Case Study: Graphic Village achieves greater efficiency and reporting visibility with Tharstern MIS

Tharstern becomes sole MIS supplier for Graphic Village

Graphic Village, a fast-growing full-service marketing services provider based in Cincinnati, Ohio, needed to replace multiple MIS systems across its offset, digital, wide-format, and mailing operations. The company turned to Tharstern to help standardize working practices, improve visibility across business units, and provide clearer reporting and scheduling so it could better track jobs, revenues, and profitability.

Tharstern implemented a comprehensive MIS solution and a detailed rollout plan, giving Graphic Village a single system and a dedicated partner with strong print industry expertise. The result was improved operational efficiency, better reporting, and much better job tracking for CSRs; while no hard KPI improvement was quantified, Graphic Village described the investment as a long-term 10 to 15-year partnership worth $80,000.

Graphic Village

Jeff Hudepohl

Executive Vice President and Partner