Case Study: Harrier LLC achieves scalable growth and faster quoting with Tharstern

Harrier LLC - Customer Case Study

Harrier LLC, the UK’s largest photo processing company, needed a way to handle highly seasonal demand, balance workloads across the year, and extend its web-to-print operations into commercial printing. To support this growth, Harrier chose Tharstern’s MIS to provide estimating, order processing, stock control, job bag creation, tracking, accounts integration, and reporting.

Tharstern implemented a fully integrated MIS that connected Harrier’s front-end workflow with HP Print Server via JDF, automating job submission and feeding production data back for costing. The system went live in just two weeks and transformed operations, enabling more than 50 quotes in under an hour instead of a full day, reducing manual administration, improving consistency in pricing, and supporting triple-year-on-year growth in commercial print, which now accounts for 15% of the business.

Harrier LLC

Julian Marsh

Commercial Business Development and Photo Products Consultant