Thanx
27 Case Studies
Case Study: La Quinta Brewing Co. achieves more Google reviews and local visits with Thanx
A Thanx Case Study
Managing your online reputation with Thanx
Thanx helped La Quinta Brewing Co., a three-location microbrewery, tackle the challenge of building trust and driving traffic for a new Palm Springs location by turning customer feedback into visible Google reviews. With online reviews critical for local search visibility and customer choice, La Quinta needed a simple, repeatable way to convert satisfied visitors into public recommendations.
La Quinta activated Thanx’s automated Reputation Management campaign—sending post-purchase NPS surveys and prompting promoters (scores 9–10) to leave a Google review. Setup took under 15 minutes, produced 50+ positive Google reviews, and delivered strong engagement: of the 44% of customers who received the prompt, 24% clicked through to leave a review, boosting local search presence and driving new visits.
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