Case Study: Vaxtor achieves increased revenue and improved customer satisfaction with Thales Sentinel (Thales)

Vaxtor Increases Revenue and Improves Customer Satisfaction by Migrating to a Software-Based Licensing Approach

Vaxtor, a specialist in license plate recognition and OCR solutions, faced a growing licensing challenge as it moved from hardware-dongle distribution to embedding software in global camera brands and app-store environments. To avoid the complexity and delays of handling physical keys and to speed customer onboarding, Vaxtor sought a pure software‑based licensing approach while retaining compatibility with existing hardware dongles—building on its long-standing relationship with Thales and the Thales Sentinel licensing technology.

Working with Thales Sentinel, Vaxtor implemented a cross‑platform, software-based licensing system that supported trial, production and multi-activation licenses and preserved dongle compatibility. The Sentinel integration took less than two weeks, enabled multi-region staff to generate licenses via VPN, and introduced automated customer emails and portal activation with staff notifications. Thales’ solution accelerated onboarding, improved customer experience, protected Vaxtor’s product line, and drove increased revenue and repeat business through faster, more flexible license management.

Vaxtor

Jason Cook

International Business Development Director