Case Study: Resonance Australia achieves secure, error-free COVID testing at scale with Thales payShield HSMs

Thales payShield HSMs help Resonance secure patients’ COVID testing information in Australia

Resonance, a PCI‑compliant fintech solutions provider in Australia, faced the urgent challenge of digitising and securing millions of COVID‑19 patient records collected at hundreds of makeshift drive‑through clinics with little infrastructure. They needed a fast, low‑cost, highly accurate alternative to paper forms to prevent transcription errors and lab congestion, and engaged Thales — using Thales payShield HSMs alongside Resonance’s Stratagem platform — to protect sensitive patient data.

Resonance repurposed its Stratagem processing platform with rugged EFTPOS terminals for on‑site data capture, mobile verification codes and web portals, while Thales payShield HSMs delivered tamper‑proof, FIPS 140‑2/PCI‑certified encryption to link patients to barcoded lab samples. The solution enabled ~1,000,000 tests monthly, reduced field processing time by 20% and laboratory capture/processing time by 74%, produced zero patient data collection errors and zero calls about missing results, and shortened end‑to‑end turnaround to 12–24 hours.

Resonance

Wayne Fagan

Operations Manager