Case Study: Leading Lighting Measurement Applications Company cuts costs and boosts customer satisfaction with Thales Sentinel Up

Reduce Operational Costs and Increase Customer Satisfaction with Sentinel Up

Leading Lighting Measurement Applications Company, a device vendor serving aerospace, automotive and commercial lighting markets, faced slow, manual quarterly software updates that were frequently blocked by email/file-sharing and consumed significant engineering time, driving up costs and harming customer experience. The company partnered with Thales to streamline update delivery using its Sentinel Up electronic software delivery solution.

Thales implemented Sentinel Up to provide in‑app updates, remote distribution, automatic installation and back‑office integration, automating delivery and eliminating manual engineer deployments. The solution is expected to cut support calls, deliver estimated savings equal to 2.5% of annual revenue, free an average of 3 engineering days per month, and materially boost customer satisfaction.