Case Study: Tebra achieves zero-downtime, scalable encryption and DMS auditability with Thales (Vormetric Transparent Encryption)

Kareo enables medical providers to focus on patients, assured their information is protected

Tebra, an independent cloud-based medical office software provider (described in the case study as Kareo), needed to protect sensitive patient data in its document management system without disrupting service or degrading performance. The company required an affordable, easy-to-manage encryption solution that could scale with its micro‑services architecture and provide detailed audit logging to meet compliance and operational needs. They evaluated vendors and selected Thales’ Vormetric Transparent Encryption.

Thales implemented Vormetric Transparent Encryption to perform in‑place encryption of tens of terabytes using folder-level “guard points,” integrate with Tebra’s micro‑services, and log all DMS access. The rollout completed in about three months with zero customer downtime, no performance impact, no support tickets related to the change, and full visibility into which services and processes access files—delivering scalable, audit-ready protection while preserving service availability.

Tebra

Jerry Miller

Director of Network Operations