Case Study: Inasoft reduces support costs and improves customer experience with Thales Sentinel

Inasoft Reduces Support Costs, while Improving Customer Experience with Thales Sentinel

Inasoft, a specialist in robotics and machine/plant engineering and maker of the SQL4automation connector, was facing an insecure legacy licensing system and rising support costs caused by time‑intensive license renewals and onsite troubleshooting. To protect a new release of SQL4automation and improve the customer experience, Inasoft selected Thales Sentinel for licensing and entitlement management.

Thales implemented Sentinel’s cloud‑based licensing, enabling full‑featured trialware, multiple licensing models across three product editions, and easy remote license management; the rollout took only weeks. With Thales Sentinel, Inasoft now resolves licensing issues remotely (reducing travel and time to resolve problems), avoided hiring additional support staff, improved license portability, and achieved faster customer responses and lower operational costs.

Inasoft

Ruedi Gloor

Managing Director