Case Study: Dudley Metropolitan Borough Council cuts costs and reduces support demand by up to 30% with Thales SafeNet Trusted Access

Dudley Metropolitan Borough Council Cuts Costs by Switching to SafeNet Trusted Access

Dudley Metropolitan Borough Council, the local authority serving more than 300,000 residents in the West Midlands, faced severe budget pressures while needing to expand secure remote working for staff. Its existing RSA token infrastructure was costly and labour‑intensive to manage, so the council turned to Thales and its SafeNet Trusted Access solution to reduce expense and simplify remote access.

Thales replaced the council’s 1,150 legacy tokens with SafeNet Trusted Access on a perpetual licensing model, completing the migration in one year and avoiding upfront costs. The Thales deployment cut support demand and costs by around 25–30%, delivered a further ~10% saving on key fob purchases, reduced total cost of ownership, and freed IT staff from routine support tasks while enabling plans for further self‑service and mobile working.

Dudley Metropolitan Borough Council

Adrian Turner

Network Unit Manager