Case Study: a leading global railway operator achieves unified digital identity with Thales CIAM

a leading global railway operator unifies 8 systems and migrates 750,000 profiles with Thales e-Security

A leading global railway operator faced significant challenges with fragmented digital identity systems, which created a frustrating experience for its millions of passengers who had to manage multiple logins across eight different platforms. To modernize its infrastructure and improve security, the company partnered with Thales e-Security and implemented the Thales CIAM solution.

Thales seamlessly integrated and unified all the operator's legacy systems into a single, centralized identity management platform. The result was a successful migration of over 750,000 customer profiles without any service disruption. This transformation significantly boosted customer satisfaction and operational efficiency, allowing the railway operator to free up resources and launch new digital services. Thales provided a future-ready infrastructure that enhanced security and offered the scalability needed for one of the world's busiest networks.